Privacy Policy

Privacy Policy – LOAD MOVE LTD 

Privacy Policy – How We Collect, Use, Share, and Protect Your Information

LOAD MOVE LTD has created this Privacy Policy to outline how we manage your personal data. This document explains how we collect, use, share, and protect your information, and how you can access and control the use of your personal data.

This Privacy Policy applies to our online and mobile services, including our websites (such as www.loadmoveltd.com and any subdomains), the LOAD MOVE LTD mobile application, any available LOAD MOVE LTD APIs, and all related services, websites, and digital tools provided as part of LOAD MOVE LTD’s online transport marketplace. It also covers our offline activities, such as customer support over the phone or in person. Together, these are referred to as the “Services”.

By using our Services, you confirm that you have read, understood, and agree to the terms in this Privacy Policy and our Terms of Use. You also confirm that LOAD MOVE LTD may process your data in accordance with this Policy and applicable data protection laws, including the General Data Protection Regulation (EU) 2016/679 (GDPR), United Kingdom GDPR, and Ireland's Data Protection Acts.

If you do not agree with any part of this Privacy Policy, you should not use the Services or provide your information.

LOAD MOVE LTD is headquartered in Co. Clare, Ireland.
 

Information We Collect 

We may collect and process the following types of information:

1. Personal Information:
When you register, use our Services, or communicate with us, we may collect personal information such as your name, email address, phone number, company name, and job title. For transport service providers, we may also collect vehicle registration details, proof of insurance, driving license information, and related credentials.

2. Usage Data:
We collect data on how you interact with our Services. This includes information such as IP addresses, browser types, geographic locations, device identifiers, and website interactions. We may use cookies and similar technologies to support these functions.

3. GPS and Location Data:
Vehicles using our platform may be tracked via GPS for operational purposes including dispatch, estimated arrival times, and shipment status updates. This is used to enhance our service to all parties.

4. Financial Information:
We may collect financial details, such as billing addresses and payment methods, through secure third-party processors (e.g. Stripe). This data is handled in accordance with PCI-DSS and other security standards. 

How We Use Your Information 

We use your information for the following lawful purposes under GDPR:

- To provide, manage, and improve our Services;
- To verify identity and legal compliance;
- To facilitate payments and invoices;
- To provide customer service and respond to enquiries;
- To monitor platform usage and improve functionality;
- To ensure safety, security, and fraud prevention;
- To enforce our Terms of Use and legal obligations;
- To comply with EU/UK laws and regulatory requirements;
- With your explicit consent, for marketing communications. 

Legal Basis for Processing 

Under GDPR, we rely on the following legal grounds:

- Your consent (Article 6(1)(a));
- Performance of a contract (Article 6(1)(b));
- Compliance with a legal obligation (Article 6(1)(c));
- Legitimate interests (Article 6(1)(f)), where those interests do not override your rights. 

Data Sharing and Disclosure 

We do not sell your data. We only share it with:

- Service providers who assist us (e.g. payment processors, hosting providers);
- Drivers and shippers as necessary to fulfil shipments;
- Public authorities or law enforcement if legally required;
- Successors in the event of a business transfer, merger, or acquisition.

All third parties are contractually obligated to process data securely and in line with GDPR standards. 

Data Retention 

We retain your personal information only as long as necessary to fulfil the purposes outlined in this policy, including compliance with legal obligations and accounting standards. You may request deletion of your data at any time (subject to legal exceptions). 

Your Rights Under GDPR 

You have the following rights:

- Right to access your data;
- Right to rectification of inaccurate data;
- Right to erasure ("right to be forgotten");
- Right to restrict or object to processing;
- Right to data portability;
- Right to withdraw consent at any time;
- Right to lodge a complaint with the Data Protection Commission (Ireland) or ICO (UK).

To exercise your rights, contact us at: support@loadmoveltd.com 

Data Security 

We use appropriate technical and organisational security measures to protect your data against unauthorised access, loss, or misuse. While we take all reasonable precautions, no system is fully secure and users are encouraged to use strong passwords and protect their accounts. 

International Data Transfers 

LOAD MOVE LTD stores and processes personal data on servers located in the EU/EEA. We do not transfer your data outside of the EEA unless adequate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission. 

Cookies 

We use cookies to improve your browsing experience and personalise the platform. You can manage or block cookies via your browser settings. Continued use of our Services implies acceptance of our cookie usage. 

Changes to This Policy 

We may update this Privacy Policy from time to time. Any changes will be posted on this page, with an updated "Last Modified" date. If the changes are significant, we will notify you by email or through the platform. 

Contact Information 

For questions, requests, or complaints regarding this Privacy Policy, contact:

LOAD MOVE LTD   
Co. Clare, Ireland   
Email: support@loadmoveltd.com 

In order for user data to be deleted, Please contact us on this email, admin@loadmoveltd.com

Last revised date, 6th May 2025