TERMS OF USE AGREEMENT
PLEASE REVIEW THE FOLLOWING TERMS OF USE AGREEMENT CAREFULLY PRIOR TO UTILISING OUR WEBSITE OR SERVICES.
By using this platform, you agree to and acknowledge all terms set forth herein:
This Terms of Use Agreement (“Agreement”) established by LOAD MOVE LTD, along with our Privacy Policy and all accompanying policies available through the LOAD MOVE LTD website (including subdomains, affiliated sites, mobile applications, APIs, and related digital services), outlines the conditions under which LOAD MOVE LTD grants registered users (also referred to as “you,” “your,” “user,” or “LOAD MOVE LTD user”) access to its online shipping marketplace and associated services (“Services”). By accepting this Agreement, you recognise and consent that LOAD MOVE LTD may, at its sole discretion and at any time, alter these terms. Should modifications occur, notification will be provided either by email and/or through an updated version posted on our website, reflecting the revised “Last Revised Date” below. All amendments shall become effective immediately upon posting unless a different effective date is indicated. Continued use of the Services after changes take effect constitutes your acceptance of the modified terms.
This Agreement may not be altered or amended by you under any circumstances. Furthermore, LOAD MOVE LTD reserves the right to modify or discontinue its Services at any time, with or without notice, and without liability to you.
This Agreement is made with LOAD MOVE LTD, headquartered in Miltown Malbay, Co. Clare, Ireland/United Kingdom.
IMPORTANT NOTICE: THIS AGREEMENT INCLUDES AN ARBITRATION CLAUSE AND CLASS ACTION WAIVER. PLEASE REFER TO SECTION 32 FOR DETAILS ON HOW LEGAL DISPUTES REGARDING OUR SERVICES, THIS AGREEMENT, OR OUR PRIVACY POLICY MUST BE RESOLVED THROUGH FINAL AND BINDING ARBITRATION. BY ACCEPTING THESE TERMS, YOU AGREE TO WAIVE THE RIGHT TO PARTICIPATE IN CLASS ACTION OR REPRESENTATIVE PROCEEDINGS.
Payment processing on the LOAD MOVE LTD platform is managed by Stripe and governed by the Stripe Connected Account Agreement and Stripe’s Terms of Service (collectively referred to as the “Stripe Services Agreement”). https://stripe.com/ie/legal/ssa By agreeing to this Agreement, you also accept the Stripe Services Agreement, which may be revised by Stripe periodically, https://stripe.com/legal/connect-account. As a condition for utilising Stripe’s payment services via LOAD MOVE LTD, you agree to provide accurate and complete business information and authorises LOAD MOVE LTD to share relevant data, including transaction details, with Stripe.
LOAD MOVE LTD does not provide any guarantee regarding pricing, delivery, logistics, or the nature of business arrangements between users of the platform. The Services are offered as a venue only and are not a substitute for due diligence and sound judgment. LOAD MOVE LTD disclaims liability for losses, damages, or injuries arising from transactions or interactions between users. If you do not agree to these terms, you must refrain from using the Services.
LOAD MOVE LTD strongly advises against sharing your login credentials. If you choose to do so or fail to protect them, you accept full responsibility for any activities conducted through your account, whether authorises or not.
1. License and Acceptable Use
The LOAD MOVE LTD Services encompass proprietary materials, including but not limited to copyrighted content, proprietary business methods, logos, phrases, names, software code, and other forms of intellectual property (“Intellectual Property Content”), which, unless otherwise indicated or licensed by third parties, are the exclusive property of LOAD MOVE LTD. We retain all rights, title, and interests therein. Additionally, LOAD MOVE LTD asserts rights under copyright and trademark laws for the visual, auditory, and functional elements of the Services — such as color schemes, layout, and user interface design.
Your access and use of the LOAD MOVE LTD Services do not grant you any rights or licenses to use any Intellectual Property Content, whether owned by us or third parties. You may not replicate, reverse engineer, alter, display, sell, or otherwise use this content for commercial or public purposes.
All trademarks, service marks, and copyrights not held by LOAD MOVE LTD are the property of their respective owners.
LOAD MOVE LTD grants you a limited, non-exclusive, non-transferable, and revocable license to utilised the Services solely for lawful purposes and in accordance with this Agreement. This license does not permit resale or commercial use of any Service content. You may not gather or use shipment listings, pricing information, or content for any purpose not explicitly authorised herein.
Prohibited uses include, but are not limited to:
- Creating derivative works based on the Services or their content;
- Downloading or duplicating account data;
- Employing automated tools like data mining software, robots, or similar data gathering technologies.
All rights not expressly granted are reserved by LOAD MOVE LTD, its licensors, and content providers. You may not reproduce, duplicate, sell, resell, or exploit any portion of the Services without our express written permission. Misuse of the Services may result in legal action.
Your use of the Services must comply with all applicable laws and regulations.
2. Definitions
Shipper: An individual or legal entity arranging the shipment of goods, either on their own behalf or on behalf of others, through various transportation modes. The Shipper may also act as the consignor (sender), consignee (recipient), or a third-party intermediary. Within the LOAD MOVE LTD platform, such individuals or entities may be referred to as “Shipper,” “Shipping Customer,” “Customer,” or “Booking Party.”
Transportation Service Provider (Driver(s)): Any individual, agency, or organisation offering freight or passenger transportation services to Shippers. This includes, but is not limited to, carriers, brokers, freight forwarders, and third-party logistics providers. On the LOAD MOVE LTD platform, these parties may be referred to as “Carriers,” “Drivers,” or “Service Providers.”
Carrier: An individual or company that transports goods or passengers in exchange for compensation.
Broker: A compensated intermediary who arranges or offers to arrange freight transportation by an authorised motor carrier. Brokers do not include motor carriers or their agents acting in good faith when arranging for the transportation of shipments they are legally bound to move.
3. Platform Disclaimer and Limitation of Role
LOAD MOVE LTD operates solely as a neutral online platform that facilitates interactions between Shippers and Drivers. Through our website and mobile application (collectively, the “Platform”), users can connect, communicate, and independently enter into agreements. LOAD MOVE LTD does not provide transportation, shipping, logistics, or brokerage services, and we are not a party to any contracts or agreements formed between users of the Platform.
You acknowledge and agree that:
You further understand and agree that due to the nature of online platforms, LOAD MOVE LTD cannot verify the identity of all users. While we may offer optional identity verification or authentication tools, these are provided on a best-efforts basis only and are not a guarantee of user reliability or legitimacy.
By using the Platform, you accept full responsibility for your interactions with other users and acknowledge that LOAD MOVE LTD bears no liability for the performance, conduct, or outcomes of any transaction arranged through the Platform.
4. Access to the Site and Services
By accessing and using the LOAD MOVE LTD Services, you confirm that you possess the legal capacity to enter into binding contracts as prescribed by applicable laws. The Services are not available to individuals whose accounts have been temporarily or permanently suspended.
You affirm that you are at least 18 years of age and have attained the legal age of majority in your country/jurisdiction. If you are under 18 or have not yet reached the age of majority in your respective location, you are not permitted to use the Services.
Accounts may not be transferred or assigned to any third party. If you register on behalf of a business entity, you represent that you have the authority to bind that entity to this Agreement. Brokers using the Services must possess valid authorisation to act on behalf of either Shippers or Drivers.
Users providing transportation services must hold valid licenses and insurance required to operate the designated vehicles in accordance with applicable local, national, or European regulations.
The LOAD MOVE LTD platform is exclusively intended for transportation-related services. Users are strictly prohibited from offering or promoting the sale of goods or products through the platform unless prior written authorisation is obtained from LOAD MOVE LTD.
Users of the LOAD MOVE LTD platform may be required to upload supporting documentation, as requested by LOAD MOVE LTD, in order to verify eligibility for participation. Such documentation may include, but is not limited to, a valid driver’s licence, proof of appropriate insurance coverage, vehicle registration documents, or any other credentials deemed necessary by LOAD MOVE LTD to ensure compliance with applicable laws and platform policies. Failure to provide such documentation may result in restricted access or account suspension.
4. Access to the Site and Services
By accessing and using the LOAD MOVE LTD Services, you confirm that you possess the legal capacity to enter into binding contracts as prescribed by applicable laws. The Services are not available to individuals whose accounts have been temporarily or permanently suspended.
You affirm that you are at least 18 years of age and have attained the legal age of majority in your jurisdiction. If you are under 18 or have not yet reached the age of majority in your respective location, you are not permitted to use the Services.
Accounts may not be transferred or assigned to any third party. If you register on behalf of a business entity, you represent that you have the authority to bind that entity to this Agreement. Brokers using the Services must possess valid authorisation to act on behalf of either Shippers or Drivers.
Users providing transportation services must hold valid licenses and insurance required to operate the designated vehicles in accordance with applicable local, national, or European regulations.
The LOAD MOVE LTD platform is exclusively intended for transportation-related services. Users are strictly prohibited from offering or promoting the sale of goods or products through the platform unless prior written authorisation is obtained from LOAD MOVE LTD.
5. Shippers. You are responsible for reading all terms, conditions, and charges published by DRIVER(S)s when booking shipments on LOAD MOVE LTD. You are agreeing to the DRIVER(S)’s terms, conditions, and charges, and entering into a legally binding agreement with the DRIVER(S), unless the transaction is prohibited by law or by this Terms of Use Agreement. You acknowledge that, unless otherwise noted by the DRIVER(S), pickup dates, delivery dates, and transit times are estimates only and are not guaranteed. Cancellations may be requested by either party prior to services being rendered (see Section 11 for additional details). A DRIVER(S) reserves the right to inspect your shipment before accepting it, and to refuse to transport any item prohibited by this Terms of Use Agreement or by law. IMPORTANT: LOAD MOVE LTD does not actively screen or qualify DRIVER(S)s for compliance with national, European, or local laws and regulations, including, but not limited to, Broker compliance with the Trans- European Transport Network (Ten-T) /Connecting Europe Facility (CEF). It is recommended that You confirm such compliance directly with the DRIVER(S) before services are rendered by the DRIVER(S).
6. Transportation Service Providers
Transportation Service Providers (referred to as Drivers) must possess the legal authority and capability to transport shipments arranged through the LOAD MOVE LTD platform. It is solely your responsibility to ensure full compliance with all relevant laws, regulations, and licensing requirements, whether local, national, or European.
Drivers are solely accountable for the services, pricing, and terms they propose to Shippers through LOAD MOVE LTD. LOAD MOVE LTD does not dictate, endorse, or guarantee the terms established by Drivers, all of which are publicly viewable on each Driver’s profile and must remain in alignment with this Agreement.
The accuracy and completeness of shipment listings are the responsibility of Shippers. LOAD MOVE LTD does not verify these listings, nor do we guarantee their accuracy. Drivers are expected to review all shipment details thoroughly. By accepting a shipment, the Driver agrees to perform the services in accordance with the terms requested by the Shipper, thus entering into a legally binding agreement.
7. Payments
Shippers may be presented with multiple payment options at the time of booking with a Driver. LOAD MOVE LTD facilitates payment capabilities between users; however, it does not serve as a guarantor for any transaction. Users maintain full control over payments conducted through the platform.
In certain cases, Shippers may be permitted to make a partial payment through LOAD MOVE LTD, with the remaining balance paid directly to the Driver. LOAD MOVE LTD does not manage the release of funds between users and assumes no liability in relation to such payments.
a) Full Pre-Authorised Payment:
In scenarios involving pre-authorised payments, LOAD MOVE LTD will place a hold on the full shipping fee using the Shipper’s default payment method. Once the shipment is completed, the Shipper must manually confirm delivery by selecting “Release Payment to Driver,” which will trigger the fund transfer. This confirmation is deemed final and non-reversible, akin to a cash payment.
Drivers are only permitted to request payment after delivery, unless otherwise specified (e.g., live animal shipments requiring upfront payment). The Shipper agrees to release payment regardless of delays, damage, or service discrepancies.
LOAD MOVE LTD will make reasonable efforts to distribute funds appropriately but assumes no responsibility for non-payment due to Shipper failure to release funds. If payment is not released within 90 days, a monthly dormancy fee of 12.5% may be applied, along with an additional 10% charge, not exceeding the original payment amount. After 365 days of inactivity, the unpaid funds may be forfeited and claimed by LOAD MOVE LTD.
If the Shipper refuses to authorise payment, LOAD MOVE LTD will not disburse funds without consent. Disputes over payment must be resolved directly between the Shipper and the Driver. LOAD MOVE LTD holds no obligation to either party beyond facilitating the transaction infrastructure.
These terms exclude certain Less-than-Truckload (LTL) and Groupage transport arrangements that include pre-agreed delayed delivery and payment conditions.
b) Chargebacks and Reversed Payments:
If a Shipper initiates a chargeback or payment reversal, LOAD MOVE LTD will return the funds to the appropriate accounts and treat the transaction as unpaid.
Fraudulent or unwarranted reversals may result in account suspension and collection efforts. LOAD MOVE LTD may pursue legal remedies, including third-party collections.
Chargebacks are only valid for fraud-related concerns. Prior to initiating a chargeback, the cardholder must notify LOAD MOVE LTD to allow for internal investigation. A chargeback may not be used in place of a proper transaction cancellation.
In the event a chargeback is granted, the Driver will become liable for the lost payment and may be invoiced accordingly.
...Truckload (“LTL”) or Groupage transport arrangements where extended delivery and payment timelines are contractually agreed; where the Carrier fails to provide a Bill of Lading (BOL), preventing the Shipper from fulfilling payment obligations; or where payment adjustments are agreed upon more than 90 days after booking.
Funds become available for withdrawal from the Driver’s LOAD MOVE LTD account upon successful release and processing through Stripe.
b) Chargebacks and Reversed Payments (continued):
Where a Shipper initiates and the payment processor approves a chargeback, LOAD MOVE LTD may recover associated losses from the Driver’s account. In such instances, the Driver assumes financial responsibility for the invoice related to the reversed transaction.
Users are strictly prohibited from initiating unjustified chargebacks or reversals. Such activity will result in account suspension and may trigger third-party collection procedures. In cases of fraudulent claims, LOAD MOVE LTD reserves the right to take legal and administrative action to recover funds and protect platform integrity.
All parties are encouraged to follow the LOAD MOVE LTD cancellation policy (see Section 11) to resolve disputes and ensure proper handling of refunds and transaction reversals.
8. Pricing and Price Adjustments
LOAD MOVE LTD does not determine or regulate pricing set by either Shippers or Drivers. Quotes provided by Drivers to Shippers must reflect all-inclusive charges based on the shipment details submitted by the Shipper.
If material differences are discovered between the actual shipment and the provided description—such as volume, required equipment, or additional services—Drivers are permitted to issue a revised invoice. The Booking Party is responsible for covering any additional fees, including but not limited to duties, taxes, penalties, legal fees, or supplementary logistical charges.
Unless explicitly stated in the Driver’s published terms, transit duration does not impact the final billing amount. Adjustments to price may also be made in response to differences in shipment weight, dimensions, or special handling requirements.
Should supplemental equipment or services be necessary for delivery, Drivers may revise the invoiced amount accordingly. Shippers must be notified of such price changes or additional fees and are required to confirm or remit any balance due within 48 hours of notification.
9. Fees
You are solely responsible for all transactions conducted through your LOAD MOVE LTD account, including payment of any applicable fees and taxes. Certain platform features may require a valid payment method to be registered with LOAD MOVE LTD, and by doing so, you authorise LOAD MOVE LTD to charge any fees associated with your use of the Services.
LOAD MOVE LTD reserves the right to modify or waive fees, penalties, or interest at any time. Temporary fee adjustments may occur during promotional periods, as announced in writing by LOAD MOVE LTD.
a) Basic Account Fees:
Basic Shipper and Driver accounts (personal or business) incur no registration or subscription charges.
- Shipper Listing Fees: A booking fee may apply for listing shipments. This fee will be disclosed prior to listing and, if the listing is withdrawn, is non-refundable.
- Shipper Service Charges: A non-refundable service charge may be collected at the time of booking and will be disclosed prior to confirmation.
- Driver Service Charges: Similarly, a non-refundable service (booking) fee may be applied at booking and will be disclosed in advance.
b) Premium Account Fees:
Premium Driver accounts are subject to subscription fees, which are disclosed at the time of enrolment.
- Driver Subscription Licences: Drivers may purchase a subscription (“LOAD MOVE LTD Premium”) to access additional features. Subscription details, including pricing and bundled “credit” packages for viewing shipment details, are provided at the time of purchase. These fees are non-refundable.
By subscribing, you agree:
- to opt into paid services and to abide by third-party payment processor terms;
- that prices may vary due to exchange rates or regional differences;
- that expired payment methods may be retained to ensure continued access;
- that subscriptions auto-renew unless cancelled prior to the renewal date;
- that all fees, including those for Premium services, are non-refundable.
All purchases of Premium services are subject to LOAD MOVE LTD’s refund policy.
c) LOAD MOVE LTD Payments and Withdrawal Fees:
Refer to Section 7 for complete details. Receiving payments through LOAD MOVE LTD Payments incurs no fees. However, withdrawal fees may apply depending on the method chosen by the Driver.
d) Penalty Fees:
- Failed SEPA Transactions: A €50.00 fee will be applied for failed SEPA payments.
- Unpaid Balances: If any completed transaction results in an unpaid balance, you must remit payment immediately. If the balance is not resolved within 5 days, a penalty of either 5% of the total amount or €10 (whichever is greater) may be imposed. Unresolved balances may result in account suspension (after 30 days) or collections (after 60 days).
LOAD MOVE LTD may also impose interest (1.5% monthly or 10% flat) on overdue balances and reserve the right to restrict access or currency settings until such balances are cleared. Additional reporting to third-party credit agencies or legal action may also be taken to recover outstanding amounts.
10. Authorisation to Credit and Debit Accounts
By using LOAD MOVE LTD as a Shipper or Driver, you expressly and irrevocably authorise LOAD MOVE LTD to credit payments to the bank or payment account details you have provided. You are solely responsible for ensuring that the information associated with your payment method is current and valid throughout your use of the Services.
You acknowledge and agree that if your account lacks a valid credit card or bank account during any billing period, you may be subject to penalties or interest as detailed in Section 9.
Furthermore, you authorise LOAD MOVE LTD to withhold or debit funds from your account to cover chargebacks, transaction fees, platform penalties, refunds, adjustments, or any other liabilities owed under this Agreement. LOAD MOVE LTD retains the right to pursue all available legal remedies for the recovery of any monies owed.
11. Match Cancellations and Account Credits
Once a shipment has been booked on the LOAD MOVE LTD Platform, either party may request a cancellation prior to the commencement of any services. Cancellations should only be submitted after reasonable efforts have been made to resolve the matter and it is clear that the booked services will not be carried out.
When a cancellation is requested, the other party will be notified. If the request is processed and automatically accepted, the booking will be cancelled.
a) Refunds and Credits
In the event of a cancelled shipment:
12. Mobile Application Usage
When accessing the Services through a mobile device or via the LOAD MOVE LTD mobile application, you agree to adhere to all applicable traffic laws and operate your vehicle safely. You must use sound personal judgment and avoid interacting with the application while your vehicle is in motion or not legally parked.
You agree not to use the application or Services for any unlawful, unauthorised, or hazardous purposes.
LOAD MOVE LTD does not guarantee compatibility or interoperability of the mobile application with your device or other software and hardware. You acknowledge that compatibility issues may result in degraded performance or permanent damage to your device, loss of data, or corruption of files. LOAD MOVE LTD assumes no liability for any such occurrences.
It is your responsibility to download the correct version of the application for your device. LOAD MOVE LTD is not responsible if you download an incorrect version or if your device is incompatible. We reserve the right to suspend or terminate your access to the mobile application should you use it with an unauthorised or incompatible device.
You are responsible for ensuring that your use of the Services complies with all laws and regulations of the jurisdiction in which you are located.
13. Consignment Notes
For certain shipments, and to facilitate convenience between parties, LOAD MOVE LTD may generate an electronic or printable consignment note (also referred to as a bill of lading in some jurisdictions) based on booking information supplied by both Shipper and Driver. This document is intended solely for your use in presenting the shipment to the designated carrier.
Each consignment note generated through LOAD MOVE LTD is non-negotiable and shall be considered, conclusively, as having been prepared by the Shipper. LOAD MOVE LTD does not act as the issuer of the consignment note and is not a party to it.
In some cases, failure by the Shipper to provide the consignment note to the Driver may result in the forfeiture of the agreed rate. If the shipment details are altered post-booking, the Shipper is responsible for either updating the consignment note or cancelling and rebooking with the revised information.
Drivers are not obligated to honour original rate quotes in the following situations:
- The consignment note is modified after being generated;
- The shipment is assigned to a different carrier;
- A consignment note not issued through the LOAD MOVE LTD platform is used.
These terms specifically apply when utilising the standard consignment note tool provided by LOAD MOVE LTD.
14. Carrier Cargo Claims and Limitations of Liability
As a neutral platform, LOAD MOVE LTD does not establish or govern liability terms for cargo handled by Drivers. Unless otherwise stated by the Carrier via the LOAD MOVE LTD platform, liability for loss, damage, or theft of cargo shall be determined in accordance with applicable laws.
Shippers must promptly submit cargo claims directly to the selected Driver to facilitate timely investigation and resolution. LOAD MOVE LTD bears no responsibility or liability for cargo claims and is not involved in the resolution process.
Shippers are not permitted to offset shipping fees or other charges against claims for loss, damage, misdelivery, or non-delivery.
Where applicable, Carrier liability limits shall be determined by their published general rules or terms in effect at the time of shipment. In cases involving items with a pre-declared or agreed value limitation, such value will cap the Carrier’s liability, overriding any standard limits otherwise applicable.
The maximum recovery amount for any cargo-related claim shall be governed solely by the Carrier’s liability terms as communicated on their profile or terms issued through LOAD MOVE LTD.
15. Information You Submit
You are solely responsible for the accuracy, legality, and authenticity of all information provided through your use of the LOAD MOVE LTD Services, whether during registration, while posting shipment details, or in any other context.
You authorise LOAD MOVE LTD to use the information you provide in connection with the Services, in accordance with this Agreement and our Privacy Policy. The platform acts solely as a passive conduit for the exchange and distribution of content; it does not exercise editorial control over user-submitted information. LOAD MOVE LTD does not guarantee the accuracy or reliability of user-generated content and assumes no responsibility for monitoring it. However, LOAD MOVE LTD reserves the right to remove or restrict any content that it deems, at its sole discretion, to be unlawful, offensive, or in violation of this Agreement.
You represent and warrant that:
1. You are the lawful owner of any content or information submitted, or
2. You possess the appropriate rights to grant LOAD MOVE LTD a royalty-free, worldwide, irrevocable, non-exclusive, sublicensable licence to use, distribute, and display such content.
You further represent that your submissions will not:
- Violate any local, national, or international law;
- Breach the terms of this Agreement;
- Infringe third-party intellectual property rights;
- Contain obscene, lewd, or pornographic content;
- Be defamatory, harassing, or discriminatory;
- Contain viruses, malware, or code that could harm or disrupt the Services;
- Attempt to probe or compromise the security of the platform;
- Be used for commercial activity not authorised by LOAD MOVE LTD;
- Create legal liability for LOAD MOVE LTD;
- Link or frame the Services without express permission;
- Include unauthorised programming code.
a) LOAD MOVE LTD User Moderation:
Users who receive three separate bans may have their account suspended permanently. LOAD MOVE LTD retains full discretion to edit or remove content it considers a breach of policy.
b) Public Posting of Information:
By default, most transaction activity is publicly visible. You authorise LOAD MOVE LTD to use this information within its Services. Users may not share contact details publicly prior to booking.
c) Private Information:
Any user-submitted data not intended for public view may be used by LOAD MOVE LTD in anonymised or aggregated form under our Privacy Policy.
d) Mapping Services:
Some parts of the platform incorporate Google Maps or OpenStreetMap services. Use of these is subject to their respective terms of service, Google’s Terms of Service.
16. Prohibited Activities
16. Prohibited Activities
LOAD MOVE LTD reserves the right to suspend or permanently remove your account if we suspect that you have engaged in any prohibited activities in connection with our Services. We also reserve the right—but are not obligated—to edit, amend, or remove any content submitted by users that we consider malicious, inappropriate, or otherwise prohibited.
Users are strictly prohibited from engaging in any activity that interferes with the integrity of the LOAD MOVE LTD platform, its users, or its business operations. Prohibited activities include, but are not limited to:
17. Right to Suspend or Remove Users
LOAD MOVE LTD reserves the exclusive right to suspend, restrict, or permanently remove your access to or participation in the LOAD MOVE LTD Services at any time, for any reason, or without providing any reason, and without prior notice to you.
We are not responsible for any loss or damage that may result from such suspension or removal.
Reasons for suspension or removal may include, but are not limited to:
LOAD MOVE LTD is not obligated to disclose the specific reasons for any actions taken under this section. All decisions are final.
18. Feedback
By submitting feedback, reviews, ratings, or other evaluative content through the LOAD MOVE LTD platform, you grant LOAD MOVE LTD a perpetual, royalty-free, irrevocable, sublicensable, non-exclusive, worldwide licence to use, display, reproduce, and distribute such content for any lawful purpose, including but not limited to promotion, marketing, and improving the Services.
Users are expected to provide truthful, respectful, and fact-based feedback. Any reviews submitted must accurately reflect the user’s experience with a transaction or interaction on the platform.
LOAD MOVE LTD does not verify or edit reviews for content accuracy, but we reserve the right to remove any feedback that:
- Violates applicable laws or regulations;
- Is defamatory, offensive, or discriminatory;
- Contains private or sensitive information;
- Includes profanity or irrelevant material;
- Appears to be fraudulent or manipulative.
Users are strictly prohibited from:
- Exchanging compensation of any kind for favourable feedback;
- Coercing or pressuring others to alter or remove reviews;
- Retaliating against users for submitting negative feedback;
- Posting multiple reviews for a single transaction.
LOAD MOVE LTD reserves the right to implement feedback moderation tools, including automatic filters or manual review, to uphold the quality and integrity of the review system.
Repeated abuse of the feedback system may result in account suspension or permanent removal from the platform.
19. Confidentiality and Non-Disclosure
By using the LOAD MOVE LTD platform, you agree to maintain the confidentiality of all proprietary, business-sensitive, or personally identifiable information (“Confidential Information”) that is shared or accessible during your use of the Services. Confidential Information includes but is not limited to pricing, shipment details, contact information, internal processes, system architecture, business models, and communications facilitated through the platform.
You agree not to disclose, share, sell, or otherwise distribute Confidential Information to any third party without express written consent from the disclosing party, unless required by law or authorised under this Agreement. Confidential Information may only be used for purposes directly related to your legitimate use of the Services.
You further agree:
- Not to misuse any platform-provided data;
- To take reasonable steps to safeguard such information from unauthorised access or use;
- To notify LOAD MOVE LTD immediately of any unauthorised disclosure or breach of confidentiality.
The obligations outlined in this section shall survive the termination of your account and remain in effect indefinitely.
This clause does not apply to information that:
- Was lawfully known to you prior to disclosure;
- Is or becomes publicly available through no fault of your own;
- Is independently developed without use of Confidential Information;
- Is lawfully obtained from a third party not bound by confidentiality obligations.
Any violation of this section may result in legal action, including injunctive relief, and may lead to immediate account suspension or permanent removal from the LOAD MOVE LTD platform.
20 Identity Verification
To maintain the integrity and security of the LOAD MOVE LTD platform, users may be required to undergo identity verification at any time, including but not limited to the submission of government-issued identification, business credentials, proof of insurance, vehicle registration, and other relevant documentation.
By registering for and using the Services, you agree to cooperate fully with all identity verification procedures requested by LOAD MOVE LTD. These may include real-time identity confirmation, document uploads, or third-party verification checks.
You acknowledge and agree that:
- LOAD MOVE LTD may use external service providers to verify your identity;
- Your access to specific features or Services may be delayed, restricted, or denied if verification cannot be completed;
- Failure to comply with verification requests may result in account suspension or termination.
LOAD MOVE LTD is not liable for any consequences resulting from a user’s failure to complete identity verification or from the use of false or fraudulent information.
All personal information collected during identity verification is handled in accordance with the LOAD MOVE LTD Privacy Policy.
21. Insurance
LOAD MOVE LTD does not provide insurance coverage for any user or transaction conducted through the platform. It is the sole responsibility of both Shippers and Drivers to secure and maintain appropriate insurance relevant to their respective activities and obligations.
Drivers are required to maintain valid motor insurance, goods-in-transit insurance, and any other coverage mandated by law or industry standards. Shippers are similarly advised to ensure their goods are adequately insured during transit.
LOAD MOVE LTD may request proof of insurance documentation at any time and reserves the right to suspend or deactivate user accounts that fail to meet these requirements.
Users acknowledge and agree that:
- LOAD MOVE LTD does not verify the existence, scope, or validity of insurance policies held by users;
- LOAD MOVE LTD is not liable for any losses, damages, or claims arising from insufficient or invalid insurance;
- Any insurance-related disputes are to be resolved directly between the parties involved.
Users are strongly encouraged to perform due diligence, including reviewing and confirming the insurance coverage of any counterparty before initiating services.
22 No Agency
Nothing in this Agreement shall be construed to create a partnership, joint venture, agency, or employment relationship between you and LOAD MOVE LTD. You agree that you are not an employee, agent, or legal representative of LOAD MOVE LTD and that you do not have authority to bind LOAD MOVE LTD in any manner.
All users of the platform, including Shippers and Drivers, act solely as independent parties. Each user is responsible for their own actions, contracts, pricing, and communications conducted through the platform.
LOAD MOVE LTD operates exclusively as a neutral venue for the facilitation of transport-related services and does not supervise, direct, or control the actions of any user. Users are not entitled to make representations or warranties on behalf of LOAD MOVE LTD.
You further acknowledge that:
- You may not claim any affiliation or representation of LOAD MOVE LTD;
- Any misuse of the platform that implies an agency or employment relationship may result in account termination;
- LOAD MOVE LTD disclaims liability for any conduct or statements made by users suggesting such a relationship.
This section shall survive the termination of this Agreement.
22. Taxes
You are solely responsible for determining and fulfilling your tax obligations arising from your use of the Services. This includes reporting income and paying any applicable taxes to local, national, or international tax authorities.
23. Record Keeping
You agree to maintain appropriate records of your transactions and interactions conducted through the LOAD MOVE LTD platform, as required by applicable law. LOAD MOVE LTD may retain transaction history in accordance with its Privacy Policy.
24. Intellectual Property
All intellectual property associated with the Services—including trademarks, logos, software, design elements, and content—is the exclusive property of LOAD MOVE LTD or its licensors. You are granted no right or licence except as explicitly stated in this Agreement.
25. Disclaimer of Warranties
The Services are provided on an “as is” and “as available” basis. LOAD MOVE LTD disclaims all warranties, express or implied, including but not limited to merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Services will be uninterrupted, secure, or error-free.
26. Limitation of Liability
To the fullest extent permitted by law, LOAD MOVE LTD shall not be liable for any indirect, incidental, consequential, special, punitive, or exemplary damages arising from or relating to your use of the Services. Direct damages are limited to the amount paid to LOAD MOVE LTD within the past 12 months.
27. Indemnification
You agree to defend, indemnify, and hold harmless LOAD MOVE LTD and its officers, directors, employees, and affiliates from any claims, liabilities, damages, losses, or expenses arising from your use of the Services, your breach of this Agreement, or your violation of any law or third-party rights.
28. Governing Law
This Agreement is governed by and construed in accordance with the laws of Ireland/United Kingdom. Any legal proceedings must be brought before the courts of Ireland/United Kingdom unless otherwise agreed in writing.
29. Severability
If any provision of this Agreement is deemed invalid or unenforceable, the remaining provisions shall continue in full force and effect.
30. Entire Agreement
This document, along with the Privacy Policy and any additional policies posted on the platform, constitutes the entire agreement between you and LOAD MOVE LTD and supersedes all prior agreements.
31. Waiver
No waiver of any breach or default under this Agreement shall be considered a waiver of any preceding or subsequent breach.
32. Arbitration and Class Action Waiver
All disputes arising out of or relating to this Agreement shall be resolved through final and binding arbitration administered in accordance with Irish arbitration rules. By agreeing to this clause, you waive any right to a trial by jury or to participate in a class action, class arbitration, or representative proceeding.
Last Revised Date: 6th May 2025
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